Returns & Exchanges
Due to the perishable nature of our regeneratively raised meats, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our high quality standards, please contact us within 7 days for a resolution.
Inspect Your Order
Upon delivery, immediately check your items to ensure they are frozen or refrigerator-cold and that the vacuum sealing is intact.
Document Issues
If you notice any damage to the packaging or quality concerns, take clear photos of the product and the shipping label for our records.
Contact Support
Email our customer experience team at [email protected] with your order number and the photos of the affected items.
Resolution Process
Our team will review your claim within 2 business days to issue a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing